privacy policy
Maison Du Cygne
Effective Date: February 2026
This Privacy Policy explains how Maison Du Cygne (“we,” “us,” “our”) collects, uses, shares, and protects your personal information when you access our website, purchase our products, interact with us, or otherwise use our services (collectively, the “Services”).
If you do not agree with this Privacy Policy, please do not use our Services.
Contact: maisonducygne.store@gmail.com
What is Personal Information?
“Personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked (directly or indirectly) to you. This includes basic identifiers (like name and email), purchase details, device data, and online identifiers.
Personal Information We Collect
We collect information from you directly, automatically through your use of our Services, and from third parties that help us operate our business.
1) Information You Provide to Us
Identity and Contact Information: name, email address, phone number, billing address, shipping address
Account Information (if applicable): login details, preferences
Order Information: items purchased, order history, sizing/selection preferences, returns/exchanges
Payment Information: we do not store full payment card details; payment processors handle sensitive payment data. We may receive limited payment-related information such as billing address and payment status.
Customer Support / Communications: messages you send us by email, chat, social media, or other channels, including feedback and inquiries
2) Information Collected Automatically
When you browse or interact with our website, we may collect:
Device and Technical Data: IP address, browser type, device type, operating system, time zone, referring/exit pages
Usage Data: pages viewed, clicks, scrolling, time spent, links accessed, and other activity patterns
Approximate Location Data: general region derived from IP address
3) Information from Third Parties
We may receive information from:
Payment processors (payment status and fraud signals)
Shipping carriers (delivery updates)
Analytics providers (site performance insights)
Advertising platforms (ad performance and audience insights)
Social media platforms (your handle and interaction details if you engage with us)
How We Use Your Personal Information
We use personal information to operate, improve, and protect our Services, and to provide you with the best experience possible.
We may use your information to:
Process orders and deliver products (order fulfillment, shipping, returns)
Provide customer support and respond to inquiries
Send service-related communications (order confirmations, shipping updates, policy updates)
Improve and maintain our website (analytics, troubleshooting, performance, testing)
Prevent fraud and protect security (risk screening, monitoring, and enforcement)
Personalize your experience (remember preferences, improve product recommendations)
Send marketing communications (where permitted by law and based on your preferences)
Comply with legal obligations and enforce our terms
Promotional Updates and Marketing
Where permitted, we may send marketing communications by email and/or SMS. You can opt out at any time by:
clicking “unsubscribe” in an email, or
contacting us at maisonducygne.store@gmail.com
Even if you opt out of marketing, we may still send non-promotional messages related to your orders or account.
Cookies and Similar Technologies
We use cookies and similar technologies to support website functionality, improve performance, understand user behavior, and help with marketing.
Cookies may be used for:
essential site functionality (checkout, security, session management)
analytics and performance measurement
personalization
advertising and retargeting (where enabled)
You can control cookies through your browser settings. Disabling cookies may affect site functionality.
How We Share Your Personal Information
We do not sell your personal information. We may share your information in limited circumstances, including:
Service Providers
We share information with trusted vendors who help us operate our business, such as:
payment processing
order fulfillment and shipping
website hosting and maintenance
analytics and performance tools
customer support tools
email/SMS communications platforms
fraud prevention and security services
These providers may only use your information to perform services for us.
Business Transfers
If Maison du Cygne is involved in a merger, acquisition, financing, or sale of assets, personal information may be transferred as part of that transaction.
Legal and Safety
We may disclose information if required to comply with law, regulation, legal process, or to protect our rights, customers, or the public.
International Transfers
If you access our Services from outside the United States, your information may be processed and stored in the United States or other jurisdictions where our service providers operate. These jurisdictions may have different data protection laws than your location.
Children’s Privacy
Our Services are not intended for individuals under 18. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us personal information, contact us and we will take appropriate action.
How Long We Keep Your Information
We retain personal information only as long as necessary to:
fulfill the purposes described in this policy
comply with legal, tax, accounting, or reporting requirements
resolve disputes and enforce agreements
maintain business records and prevent fraud
When no longer needed, we delete or anonymize it.
Your Rights and Choices
Depending on where you live, you may have rights to:
request access to the personal information we hold about you
request correction of inaccurate information
request deletion (subject to legal exceptions)
object to or restrict certain processing
opt out of marketing communications
To make a request, contact us at: maisonducygne.store@gmail.com
We may request information to verify your identity before completing a request.
California Privacy Notice
If you are a California resident, you may have additional rights under California privacy laws, including the right to know, delete, correct, and opt out of certain types of data sharing used for targeted advertising.
We do not sell your personal information.
We may share limited information with advertising partners to measure performance or show relevant ads. You can request to opt out by contacting us at maisonducygne.store@gmail.com with the subject line: “California Privacy Request.”
We will verify requests using information such as order details or the email used at checkout.
Links to Other Websites
Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of third-party sites. Please review their policies before providing information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our Services after changes are posted means you accept the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle personal information, contact:
maisonducygne.store@gmail.com