Delivery & Returns

We invite you to explore our FAQs section, where many of your questions may already be answered. Should you have any additional questions,  please do not hesitate to contact us.

Your order

Check the contents of your order, track its status, or request an exchange or refund.

If you already have an account please log in to your account, or create one here.

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Our Client Advisors are available from Monday to Friday, 10am - 6pm London BST time.

We are closed on bank holidays and aim to respond as soon as we reopen.

Services are offered in English.

Delivery

Maison Du Cygne offers secure delivery on all orders using trusted shipping partners.

Delivery timing is estimated from the moment your order is shipped.

  • United States: Estimated delivery time is 1–1.5 weeks.
  • International Orders: Estimated delivery time is 1.5–2 weeks.